Delivery Information


We ship everywhere! 

Please allow a minimum of 5 working days for your order to be prepared and shipped.

United Kingdom:

  • UK saver untracked shipping is FREE. Royal Mail 2nd Class - aim to deliver in 2 working days.
  • UK standard untracked shipping is £1.99. Royal Mail 1st Class - aim to deliver in 1 working day. 
  • UK tracked express shipping is £4.99. Royal Mail TRACKED24 - aim to deliver in 1 working day. 

Tracked express shipping orders are prioritised over standard shipping orders. 

FREE UK tracked express on orders over £40

Rest of the world:

  • International Standard Untracked shipping costs £4.00. Royal Mail aim to deliver in 3-5 working days to Europe & the rest of the world 6-7 working days but can take up to 28 working days due to custom clearance depending on your location.
  • International Tracked shipping cost £9.99. You will receive a tracking number once your order has been dispatched. 

Some countries we can only provide international tracked service - restrictions apply at checkout.

 International Tracked Shipping for FREE on orders over £50


Important Information

There may be duties/custom taxes applied to your order by your local government. We are not responsible for any additional charges applied.

Custom clearance may delay the shipping process, this is totally out of our control so please take this into consideration when ordering with Gemzis. We ask customers to allow up to 28 working days for your order to arrive before emailing asking the location of your parcel as on some occasions orders have taken this long to arrive. 

 Canadian customers please take into consideration that Canadian orders take longer to arrive, this is totally out of our hands and to do with the strict custom clearance. Also tracked service does not update once handed over to Canada Post, it will update again once delivered.  

Term & Conditions 

After packages are shipped it is handled by Royal Mail and your local courier service, where estimated times above can be delayed, this is totally out of our control and we will not be held liable for delayed parcels. 

Please double check your shipping address is correct before completing your order. Gemzis will not be held liable and will not resend/refund an order due to a customer entering the incorrect address.

By purchasing a product with Gemzis you have agreed to the followings terms and conditions stated above, if there are any problems please do not hesitate to send an email to:




You have 45 days to let us know that your order has not arrived, please email with your order number and delivery address so we can help you resolve the issue.