Refund policy

You can return anything you have ordered from us for a refund within 21 days of receiving your order.

Contact us via email customerservice@gemzis.com to start the return process.
The customer is responsible for the cost of return postage and the original shipping costs are non-refundable.
All pieces must be returned in the condition they arrived in and in the same packaging.
All custom jewellery is non-returnable as the pieces are handmade to order.