FREE UK DELIVERY ON ALL ORDERS + FREE INTERNATIONAL TRACKED DELIVERY WHEN SPEND £50

FAQ’s

HOW LONG DOES DELIVERY TAKE?

We ask customers to allow upto 7 working days for orders to be processed, saver UK aim is 2 working days, standard UK delivery aim is 1 working day, express UK is TRACKED24HR, 1 working day.

Express UK orders are prioritised over an other UK order - so if your order is urgently needed we recommend this service. 

International Standard is 5-28 working days (custom clearance time frame added in)

WHERES MY ORDER? 

We ask international customers to allow up to 28 days from dispatch date for their parcels to arrive. Royal Mail aim to deliver within 5-7 working day’s but custom clearance in certain countries can cause delays of up to 28 days. Please email customerservice@gemzis.com with your order number or shipping address if 28 days have passed and your order has still not arrived. 

WHY DOES MY TRACKING NUMBER NOT WORK?

If you selected untracked service the number you receive is just a reference number, if you've paid the additional cost for tracking, the number you receive will work. If the number you receive starts with UH you have not paid for the tracked service. 

HOW MUCH IS SHIPPING?

UK saver postage is FREE! UK Standard is £1.99. Royal Mail 24HR is £4.99 

Free UK 24HR Tracked on orders over £40

Rest of the world standard postage is £4.00. Option for tracked service for £9.99.

Some countries we can only provide a tracked shipping service - restrictions apply at checkout. 

International Tracked Shipping for FREE on orders over £50

IS YOUR JEWELLERY REAL GOLD?

No. Here at Gemzis our aim is to offer affordable, reasonable and high quality fashion jewellery. All our pieces state on the product description if it is; gold filled, gold plated, 925 sterling silver, stainless steel, silver plated.

WHATS THE DIFFERENCE BETWEEN GOLD PLATED & GOLD FILLED?

Gold Plated is a metal layered with gold plating which makes it affordable. Whereas gold filled literally has 100% more gold than gold plating, with gold filled items the metal is injected with actual gold which makes it much more tarnish resistant and more valuable.


CAN I WEAR MY JEWELLERY IN WATER?

No, as most of our jewellery is gold plated wearing your pieces in water can cause the plating to slowly wear off completely, reducing the shine and causing tarnishing. Please go to our jewellery care page and follow our guidelines to keep your Gemzis jewellery in the best condition.