FREE UK DELIVERY ON ALL ORDERS + FREE INTERNATIONAL TRACKED DELIVERY WHEN SPEND £50

RETURNS

You can return anything you have ordered from us for a refund within 21 days of receiving your order.
  • Contact us via email customerservice@gemzis.com to start the return process. 
  • The customer is responsible for the cost of return postage and original postage cost is non-refundable.
  • All pieces must be returned in the condition they arrived in and in the same packaging. 
  • Custom jewellery is non-returnable due to being handmade to order, so please double check your order is correct.
  • Earrings are non-returnable or exchangeable due to hygiene reasons. 
  • If you have received a free item and returning an item will make your order not eligible for the free item, you will also have to return the free item. 
  • If your order has not been dispatched and you decide you want to cancel your order, a £2.00 restocking fee will be charged.