- Contact us via email firstname.lastname@example.org to start the return process.
- The customer is responsible for the cost of return postage and original postage cost is non-refundable.
- We do not offer exchanges.
- All pieces must be returned unworn, in the condition they arrived in and in the same packaging.
- Custom jewellery is non-returnable due to being handmade to order, so please double check your order is correct.
- Earrings are non-returnable or exchangeable due to hygiene reasons.
- If you have received a free item and returning an item will make your order not eligible for the free item, you will also have to return the free item.
- If your order has not been dispatched and you decide you want to cancel your order, a £2.99 cancellation fee will be charged.
You have 45 days to let us know that your order has not arrived, please email email@example.com with your order number and delivery address so we can help you resolve the issue.