You can return anything you have ordered from us for a refund within 28 days of receiving your order.
  • Contact us via email to start the return process. 
  • The customer is responsible for the cost of return postage and original postage cost is non-refundable.
  • We do not offer exchanges. 
  • All pieces must be returned unworn, in the condition they arrived in and in the same packaging. 
  • Custom jewellery is non-returnable due to being handmade to order, so please double check your order is correct.
  • Earrings are non-returnable or exchangeable due to hygiene reasons. 
  • If you have received a free item and returning an item will make your order not eligible for the free item, you will also have to return the free item. 
  • If your order has not been dispatched and you decide you want to cancel your order, a £2.99 cancellation fee will be charged. 



You have 45 days to let us know that your order has not arrived, please email with your order number and delivery address so we can help you resolve the issue.