Returns

You can return anything you have ordered from us for a refund within 28 days of receiving your order.

• Contact us via email customerservice@gemzis.com to start the return process. 
• The customer is responsible for the cost of return postage and original postage cost is non-refundable.
• We do not offer exchanges. 
• All pieces must be returned unworn, in the condition they arrived in and in the same packaging. 
• Custom jewellery is non-returnable due to being handmade to order, so please double check your order is correct.
• Earrings are non-returnable or exchangeable due to hygiene reasons. 
• If you have received a free item and returning an item will make your order not eligible for the free item, you will also have to return the free item. 
• If your order has not been dispatched and you decide you want to cancel your order, a £2.99 cancellation fee will be charged. 
  
  

 

NON-DELIVERY CLAIMS

You have 45 days to let us know that your order has not arrived, please email customerservice@gemzis.com with your order number and delivery address so we can help you resolve the issue.