Delivery Information
We ship everywhere!
Please allow a minimum of 3 working days for your order to be prepared and shipped.
UNITED KINGDOM:
| TYPE OF SHIPPING: | COST: | EST. DELIVERY TIME: | TRACKED? |
| UK saver untracked | FREE | 2 working days | ✗ |
| UK standard untracked | £1.99 | 1 working day | ✗ |
| UK tracked express | £4.99 | 1 working day | ✓ |
Tracked express shipping orders are prioritised over standard shipping orders.
FREE UK tracked express on orders over £40
EUROPE:
| TYPE OF SHIPPING: | COST: | EST. DELIVERY TIME: | TRACKED? |
| International untracked | £4.00 | 3-5 working days | ✗ |
| International tracked | £9.99 | 3-4 working days | ✓ |
REST OF THE WORLD:
| TYPE OF SHIPPING: | COST: | EST. DELIVERY TIME: | TRACKED? |
| International untracked | £4.00 | 6-7 working days | ✗ |
| International tracked | £9.99 | 5-7 working days | ✓ |
Some countries we can only provide international tracked service - restrictions apply at checkout.
International Tracked Shipping for FREE on orders over £40
IMPORTANT INFORMATION
There may be duties/custom taxes applied to your order by your local government. We are not responsible for any additional charges applied.
Custom clearance may delay the shipping process, this is totally out of our control so please take this into consideration when ordering with Gemzis. We ask customers to allow up to 28 working days for your order to arrive before emailing asking the location of your parcel as on some occasions orders have taken this long to arrive.
Canadian customers please take into consideration that Canadian orders take longer to arrive, this is totally out of our hands and to do with the strict custom clearance. Also tracked service does not update once handed over to Canada Post, it will update again once delivered.
TERMS & CONDITIONS
After packages are shipped it is handled by Royal Mail and your local courier service, where estimated times above can be delayed, this is totally out of our control and we will not be held liable for delayed parcels.
Please double check your shipping address is correct before completing your order. Gemzis will not be held liable and will not resend/refund an order due to a customer entering the incorrect address.
By purchasing a product with Gemzis you have agreed to the followings terms and conditions stated above, if there are any problems please do not hesitate to send an email to:
customerservice@gemzis.com
NON-DELIVERY CLAIMS
In the rare instance your order has not arrived, you have 45 days to let us know that your order has not arrived, please email customerservice@gemzis.com with your order number and delivery address so we can help you with your missing order quickly & efficiently.